Author Topic: Target (The store chain) figured out teen was preg before father.  (Read 4404 times)

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Offline CaseAgainstFaith

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Charles Duhigg outlines in the New York Times how Target tries to hook parents-to-be at that crucial moment before they turn into rampant — and loyal — buyers of all things pastel, plastic, and miniature. He talked to Target statistician Andrew Pole — before Target freaked out and cut off all communications — about the clues to a customer’s impending bundle of joy. Target assigns every customer a Guest ID number, tied to their credit card, name, or email address that becomes a bucket that stores a history of everything they’ve bought and any demographic information Target has collected from them or bought from other sources. Using that, Pole looked at historical buying data for all the ladies who had signed up for Target baby registries in the past.

Pole ran test after test, analyzing the data, and before long some useful patterns emerged. Lotions, for example. Lots of people buy lotion, but one of Pole’s colleagues noticed that women on the baby registry were buying larger quantities of unscented lotion around the beginning of their second trimester. Another analyst noted that sometime in the first 20 weeks, pregnant women loaded up on supplements like calcium, magnesium and zinc. Many shoppers purchase soap and cotton balls, but when someone suddenly starts buying lots of scent-free soap and extra-big bags of cotton balls, in addition to hand sanitizers and washcloths, it signals they could be getting close to their delivery date.

As Pole’s computers crawled through the data, he was able to identify about 25 products that, when analyzed together, allowed him to assign each shopper a “pregnancy prediction” score. More important, he could also estimate her due date to within a small window, so Target could send coupons timed to very specific stages of her pregnancy.

One Target employee I spoke to provided a hypothetical example. Take a fictional Target shopper named Jenny Ward, who is 23, lives in Atlanta and in March bought cocoa-butter lotion, a purse large enough to double as a diaper bag, zinc and magnesium supplements and a bright blue rug. There’s, say, an 87 percent chance that she’s pregnant and that her delivery date is sometime in late August.

So Target started sending coupons for baby items to customers according to their pregnancy scores. Duhigg shares an anecdote — so good that it sounds made up — that conveys how eerily accurate the targeting is. An angry man went into a Target outside of Minneapolis, demanding to talk to a manager:

“My daughter got this in the mail!” he said. “She’s still in high school, and you’re sending her coupons for baby clothes and cribs? Are you trying to encourage her to get pregnant?”

The manager didn’t have any idea what the man was talking about. He looked at the mailer. Sure enough, it was addressed to the man’s daughter and contained advertisements for maternity clothing, nursery furniture and pictures of smiling infants. The manager apologized and then called a few days later to apologize again

On the phone, though, the father was somewhat abashed. “I had a talk with my daughter,” he said. “It turns out there’s been some activities in my house I haven’t been completely aware of. She’s due in August. I owe you an apology.”


source - http://www.forbes.com/sites/kashmirhill/2012/02/16/how-target-figured-out-a-teen-girl-was-pregnant-before-her-father-did/?partner=forbespicks&google_editors_picks=true

I kind of feel bad for the dad in question.  However the fact that Target can predict this simply by keeping a log of what you purchase there is extremely creepy imo.   I wouldn't shop at Target knowing that.
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Offline Søren

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Re: Target (The store chain) figured out teen was preg before father.
« Reply #1 on: February 20, 2012, 01:53:39 pm »
I kind of like this idea. It's an interesting way to try and increase your sales. Although there's also the chance that someon will get offended if they get a coupon for maternity clothes in the mail
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Offline Kit Walker

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Re: Target (The store chain) figured out teen was preg before father.
« Reply #2 on: February 20, 2012, 02:19:48 pm »
Is this really all that different than what Amazon or any other online retailer does?
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Offline rookie

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Re: Target (The store chain) figured out teen was preg before father.
« Reply #3 on: February 20, 2012, 02:36:18 pm »
A lot of stores do this. Target either found a new use for it, or (more likely) got caught using it's more than extensive customer database like this. I found the only thing surprising was the father made mention of an apology to Target.
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Offline MadCatTLX

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Re: Target (The store chain) figured out teen was preg before father.
« Reply #4 on: February 20, 2012, 02:38:32 pm »
Is this really all that different than what Amazon or any other online retailer does?

Not that I know of. This seems to be a refinement of the "You may also like:" section a lot of online retailers have at the bottom of there page. When first reading I thought they were tracking people in the store, which was a disturbing prospect, but then I realized they were tracking online purchases. While it's kind of creepy, it's also pretty cool.
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Offline Yaezakura

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Re: Target (The store chain) figured out teen was preg before father.
« Reply #5 on: February 20, 2012, 02:52:07 pm »
Honestly, I don't see a problem with it. Is it any different than a "mom and pop" store that gets used to the buying habits of their regular customers and occasionally gives them discounts? Buying habits aren't exactly private information--you're doing your purchases in a public place, watched by security cameras, and interacting with another person at checkout. Online, you agree for your purchases to be tracked when you use the service. It's all there in the terms.

If anything, I just find it hilarious that the store figured it out before her own dad.

Offline Eniliad

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Re: Target (The store chain) figured out teen was preg before father.
« Reply #6 on: February 20, 2012, 03:32:10 pm »
I don't see an issue with this. Yeah, it's creepy in this particular scenario, but really, the fact that they're tracking purchases to try to offer sales you like seems more a service than anything to be worried about.
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Re: Target (The store chain) figured out teen was preg before father.
« Reply #7 on: February 20, 2012, 07:14:19 pm »
I wonder what kind of coupons i'd get in the mail if I went in and bought a hatchet, duct tape, rope, a bone saw, lime, condoms, a cookbook, and a Jeffery Dahmer biography.

Offline RavynousHunter

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Re: Target (The store chain) figured out teen was preg before father.
« Reply #8 on: February 20, 2012, 07:27:11 pm »
Coupons for a small, padded cell, I'd imagine.  Oh, and a discount on straitjackets.
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Offline Thejebusfire

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Re: Target (The store chain) figured out teen was preg before father.
« Reply #9 on: February 20, 2012, 07:44:21 pm »
I could use those. I've been needing a new straightjacket.

Offline Shane for Wax

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Re: Target (The store chain) figured out teen was preg before father.
« Reply #10 on: February 20, 2012, 07:46:40 pm »
I'd love to see what they predict I'll buy next. Amazon can't even get it right.

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Offline TheL

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Re: Target (The store chain) figured out teen was preg before father.
« Reply #11 on: February 20, 2012, 08:04:59 pm »
If I actually get off my ass and raid the, er, action figure* section, I will probably get ads for See 'N Say.

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Offline Nightangel8212

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Re: Target (The store chain) figured out teen was preg before father.
« Reply #12 on: February 20, 2012, 08:12:06 pm »
If I got coupons in the mail for maternity items, I wouldn't get upset over it. I'd just find someone who was preggers and who could use them.

Don't most stores have to keep a registry of what they sell and to whom in case of criminal investigations, anyway? Sometimes tracing the purchase of an item used by a criminal can be what's needed to solve a case.

Offline Shane for Wax

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Re: Target (The store chain) figured out teen was preg before father.
« Reply #13 on: February 20, 2012, 08:26:49 pm »
If I got coupons in the mail for maternity items, I wouldn't get upset over it. I'd just find someone who was preggers and who could use them.

Don't most stores have to keep a registry of what they sell and to whom in case of criminal investigations, anyway? Sometimes tracing the purchase of an item used by a criminal can be what's needed to solve a case.

To my knowledge they don't have to. Not every store does it, either. They do on the other hand have to hand over the registry if they have one to the police when shown the warrant.

There have been a few cases that were solved because it was proven that that duct tape, gasoline, and lighter had been bought the day of the crime.

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Offline MadCatTLX

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Re: Target (The store chain) figured out teen was preg before father.
« Reply #14 on: February 20, 2012, 10:10:58 pm »
If I got coupons in the mail for maternity items, I wouldn't get upset over it. I'd just find someone who was preggers and who could use them.

Don't most stores have to keep a registry of what they sell and to whom in case of criminal investigations, anyway? Sometimes tracing the purchase of an item used by a criminal can be what's needed to solve a case.

To my knowledge they don't have to. Not every store does it, either. They do on the other hand have to hand over the registry if they have one to the police when shown the warrant.

There have been a few cases that were solved because it was proven that that duct tape, gasoline, and lighter had been bought the day of the crime.

Few is an understatement. The fact that anyone is stupid enough to due that anymore is amazing. I mean you could at least go to different stores, and small ones that don't have cameras.
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