I may have felt sorry for this person if they were on the big side of average (like a size 16 or sommat) or a plus size, but living in Asia or someplace where there just aren't people who wear that size (or anything over a size 10, bitterness bitterness) and therefore there would really be no supply locally at all. Size 16 or bigger isn't THAT unusual in the West, but pretty well unheard of in, say, Korea or Japan. I would be considered shockingly obese there, and I wear a US8 clothing size.
But no, being unable to find anything in your size in CANADA sounds like you may have a problem.
While I was working at Old Navy, a pair of special-order pants from online were returned to the store. I have never seen pants this big in my life. They were A SIZE 30. I didn't even know pants CAME in that size. We needed three hangers just to hang them up and you could get a whole person in each leg.