You and me both. I'd want this lady to make sure she'd never have to pay for her own meals at restaurants or a hotel room ever again. My hat is off to her for her skill and understanding, and the prevention of bloodshed.
As to the shooter, I understand he had mental issues, and hope he gets the help he needs, and that he isn't released from prison until after he's been stabilized. If anything, he highlights the need for better mental health care. Just glad no one was injured.