I haven't played The Division yet, but from my understanding, society has collapsed and you're shooting violent criminals.
Yeah, I HAVE played The Division. I traded it in three days later and I'm usually the last person to actually trade in games. Hell, I still have the copy of Final Fantasy XIII I bought on day 1 in 2010 despite it being one of my most hated games of all time, but my collecting philosophy is irrelevant here.
What is relevant is that the "violent criminals" you're shooting are, the vast majority of the time, minding their own business. Yes, they've got guns and, yes, you can see them looking for things to scavenge, but you're just as armed and you scavenge for supplies yourself. The reality is that the game, despite telling you that these are violent thugs that you need to shoot on sight (and you're expected to just shoot on sight), it looks and feels more like you're just shooting them because you personally have deemed them as criminals, ignoring due process.
Add in the fact that every single one of these enemies are denoted by the fact that they're all wearing hoodies, are portrayed as desperate disaster survivors and are flat out called "Rioters." Think about that in terms of current events. You're a government appointed authority with essentially no accountability or overhead that is expected to shoot hoodie clad "rioters" on sight without due process or even probable cause. Personally speaking, I find this kinda disconcerting.
Now, I don't have a problem with this in theory. In theory, the setting and the player's actions could have been used to explore military worship, authoritarianism and police accountability. It could have been a very relevant story with serious and interesting social commentary, but the story doesn't stop to reflect on the implications it's putting forth, which suggests two possibilities; either the developers are suggesting that the player's actions are truly noble and the game is pro-authoritarianism or that the developers were simply completely tone-deaf about the story they were putting forward. Personally, my vote is on tone-deafness for a few reasons, not the least because the story actually makes a point to show that the titular Division is a diverse group that is motivated by helping survivors.